Questions about coin orders, sorted by stage

PlayStation, which covers PS4 and PS5 sharing one club, Xbox, which covers Xbox One and Xbox Series X|S, and PC, whichever launcher you start the game with: EA app, Steam or Epic. Nintendo Switch clubs are not served. Pick the console where your Ultimate Team club actually lives, because the order is delivered into that club and stays there.

100,000 coins. The order box offers ready bundles from that size upwards and an Other field for your own figure, as long as it is not below the minimum. The minimum comes from the checkout's own settings and is read again every morning together with the prices, so the box always shows the current one.

It should exist in FC 27 on the console you choose, with the Transfer Market already unlocked, because the trader works through it. Two-step verification on your EA account should be switched on with backup codes written down, and you need access to the inbox of the account's e-mail address.

No. EA SPORTS FC Mobile is a separate game for phones, with its own clubs and its own currency, and nothing ordered here reaches it. Orders on this site go to Ultimate Team clubs of EA SPORTS FC 27 on PlayStation, Xbox or PC, the same clubs that the Web App and the Companion App manage.

The checkout that takes the payment charges in euros, so the site shows the exact amount you will pay rather than an estimate in another currency. Paying with a card in another currency means your bank does the conversion, and its rate decides the last few cents on the statement.

Visa and Mastercard cards, Apple Pay, Google Pay, Link and Klarna; for crypto, USDT or USDC. Some methods carry a service fee shown next to their name. PayPal can only be arranged by writing to the checkout's support before paying. Bank transfers, prepaid vouchers and regional payment schemes are not offered.

According to the checkout, Comfort Trade takes within 2 hours once a trader picks the order up. Large amounts and busy evenings can sit at the long end of that window. The order page shows the stage you are at, and the coins appear as normal balance in your club once the trader has finished.

It is the delivery method used here: someone working for the checkout logs into your club using the details you entered and brings the coins in through the Transfer Market. You do nothing during that time except stay away from Ultimate Team and the companion apps, so that the trader's session is not interrupted.

Modes outside Ultimate Team, such as kick-off matches or career mode, do not touch the club, so they are fine in principle. What breaks a delivery is opening Ultimate Team itself, or the Web App or Companion App, with the same account. When in doubt, wait until the status says delivered.

Do not confirm the order. Open the live chat on the checkout page, give the order number and the balance you see, and let support check it with the trader. A delivery that stops part of the way is either completed or the missing part is refunded within the refund window.

Yes, through the checkout's support. Before the trader starts, a cancellation is simple; once coins are moving, only the undelivered part can be returned. If you simply changed your plans, or the club cannot take coins, a handling fee stays with the checkout. Refund requests close 21 days after the payment.

Questions about the prices, the texts or anything on these pages go to the e-mail address on the contact page. Questions about a paid order, a refund or the delivery form go to the checkout's support, which has your order details and can act on them directly.